Update: I was advised to contact @AskPlaystation over Twitter (with this thread in the tweet). I did so, and they directed me to chat. I wasn't terribly optimistic that it would help, but I gave it a shot. Here's the transcript. Nothing has changed, and they won't do anything about it. If you have a minute and a Twitter account, I'd love it if any / all of you could tweet @AskPlaystation with a link to this thread!
TL;DR: My account got hacked, running up over $600 in charges. Here's the conclusion after running through the Sony support gauntlet.
They can only refund up to $150.
I can dispute the charges with my bank, but that will result in my account being banned.
I cannot unban my account, and will thus lose my purchases ("but you only have the Last of Us and some of our free games, so it's not a big deal")
Whomever hacked my account deactivated my PS4, and activated their own. Customer support will only permit one activation every 6 months. I'm locked out of logging into my own account on my PS4 for six months.
Chat transcript: http://ift.tt/1MumRLg
This morning, I started receiving emails indicating a number of purchases on my PSN account.
As the transactions came in, one-by-one, it became immediately clear that my account had been hacked. I immediately logged into PSN and removed my card from the account, changed my email and password, and simultaneously launched support chats with both Sony and my bank.
The Sony representative told me that they are only permitted to refund transactions of up to $150. He also informed me that I could dispute the charges with my bank, but by doing so, my account would be banned from PSN. As a result, I would permanently lose all of my purchases, including the Last of Us Remastered.
He also informed me that my existing PS4 had been deactivated from the network this morning, and that a new one had been activated. When I asked him to deactivate that new, mystery PS4, he said he could not. I then turned on my PS4, logged in with my new credentials, and attempted to activate my PS4 with my account, but it informed me that I could not activate it as long as there was another PS4 bound to my account.
I called customer support, hoping for some clarification. The agent informed me that there is indeed a refund investigation underway, but that it will be limited to $150, and that it would be credited to my PSN wallet, not my bank account. Furthermore, my account will not be able to activate a new system for 6 months, per Sony policy. I'm completely locked out of my own account until that date. I then asked about what would happen if I got my bank to reverse the charges, and he informed me that it would result in a banned account. I asked if there would be any way to restore my purchases, and he told me that there would not be, but I "only have the Last of Us and a couple of the monthly free deal games," so it's not a big deal.
Absolutely furious. Change your passwords, everyone. Better yet, don't have your credit card on file with Sony - if something were to happen, you won't be taken care of.
Clarification edits:
- If you read the transcript, 'Malcom' seems to indicate that the full amount could be refunded upon completion of the investigation. I called to confirm this, and the supervisor I spoke to informed me that there was a maximum of $150 even after investigation.
- Apparently, this has been happening to others too, lately.
- Another one!
submitted by kadjar to gaming
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from reddit: the front page of the internet http://ift.tt/1B5TPJx
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